TERMS AND CONDITIONS
These terms and conditions apply to all holiday bookings made to stay at Apartment 20, Burgh Island Causeway. They contain important information about your stay and we kindly ask that you read them carefully. Please ensure you fully understand them and if anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
Bookings are subject to the following terms and conditions.
A contract between you and us will come into existence when a payment is received and a booking confirmation is issued showing the confirmed holiday dates. Please ensure the details are correct and advise us of any errors. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
A 30% deposit of the holiday cost is payable at the time of booking with the balance to be paid not later than six weeks before the commencement of your holiday, together with a £200 damage deposit. Bookings made less than six weeks before your arrival date must be paid in full together with the £200 damage deposit. If the balance is not received by the due date, then your holiday will be treated as a cancellation and you will remain liable to pay the balance of the rent.
In the event that you wish to alter your holiday dates following a confirmed booking, we will endeavour, but are under no obligation, to consider your request. Booking amendments will only be accepted if the property is available for the new rental period requested and you are willing to pay an admin fee of £20, along with any seasonal increase in rental costs (if the dates requested are cheaper, then we will refund the difference).
Booking Amendments - in the event of the COVID-19 lockdown being reinstated
In the event of Government restrictions which make it impossible for you to honour your booking, you can amend your holiday dates once and we will not charge you for doing so. For any further amendments or cancellations, normal charges will apply.
In the event of a cancellation, deposits are non-refundable. All cancellations must be notified in writing. If a cancellation is received more than 21 days before the start of your holiday, you will receive a 100% refund less the deposit. If your cancellation is received within 21 days before the start of your holiday, no refund will be due unless we are able to re-let the apartment. If we succeed in re-letting the apartment, you are no longer liable for the balance and we will refund to you, the difference between the price you paid and the price the apartment was relet for. We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to cancellation.
Cancellation due to COVID-19 Infection
The only exception to our cancellation policy is if you or a member of your party can prove that you have contracted coronavirus and your travel dates coincide with your 10-day quarantine period. Where this is the case, we will offer a change of date, subject to availability and where you agree to pay the difference in price should there be one.
Development of Coronavirus Symptoms
Should any member of your party develop symptoms of Coronavirus whilst staying at the property, you must notify us or our representatives immediately and we will advise you to liaise with NHS 111 and you will be required to vacate the apartment and return to your primary address.
Non-Availability of Accommodation
Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
Use of the Property
1) The property is to be used for holidays only. 2)No parties or events. 3)The apartment and its facilities are for the exclusive use of paying guests only. 4)The maximum number of persons using the accommodation at any time must not exceed 4 persons or exceed the number of people on the confirmed booking. 5)Please note you are not entitled to invite non-paying guests onto the premises without prior permission. 6)Bookings cannot be accepted from persons under twenty-five years of age and the person making the booking must be staying at the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of any of these 6 conditions and you will be required to vacate the property with immediate effect. All inventory must remain in the property and not be taken to another property. Furniture should not be moved from room to room or rearranged. All communal areas shall be kept free of clutter and not used for storage, including any watercraft or associated equipment. Please park your vehicle in the designated parking space, ensuring cars do not block access to other parking spaces. Dedicated parking is limited to 1 vehicle with additional parking available for residential guests. Please respect the community and keep noise levels to a minimum, especially between 11 pm and 8 am. The owner reserves the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You may in no circumstance re-let or sublet the property, even free of charge. We reserve the right to refuse a booking without giving any reason.
Care of the Property
Guests agree to treat the facilities & accommodation with due care and respect so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let the owner or their representatives know immediately so that the appropriate action can be taken. Please do not remove any bath or hand towels from the property for any reason. We reserve the right to make a charge to cover additional cleaning costs if you leave the property in an unacceptable condition. The accommodation will be inspected at the end of your stay and you may be charged for any loss or damage.
The apartment, facilities and parking will be available from 17.00 on the day of arrival and guests are required to vacate the apartment, facilities and parking by 10.00 on the day of departure. . All guests agree to leave the apartment in the same clean and tidy condition at the end of the rental period as at the beginning, with items put back where they were found. Beds should be stripped (excluding protectors). Linens and towels should be placed in the bags provided. All unused food items should be removed. Rubbish bins should be emptied and taken to the communal refuse area in the car park. Any used crockery at the end of the rental period should be washed and put away before departing. Please turn off the lamps and lights. Once the front door is closed and locked on exit, please put the keys in the lockbox outside the front door and scramble the numbers.
Accidental Damage and Damage Deposit
In making a booking you accept responsibility for any theft, breakage or damage caused by you, or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you. For small breakages/damage/losses, a damage deposit of £200 is required and will be returned within 14 days of the end of your holiday, less the cost of anybreakages/damage/losses.
Fire Safety Regulations
Naked flame candles are not permitted inside the apartment or on the balcony. BBQs anywhere in the property, on the balcony or within the grounds are prohibited.
Pets and Smoking/Vaping
Pets and smoking/vaping are not permitted. Pets, smoking or vaping anywhere inside the premises or on the balcony will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking/vaping will be at the expense of you.
Rights of Entry
We or our representatives reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes. Where possible you will be notified in advance.
Please lock the doors and close the windows and balcony doors when you leave the property unoccupied. Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re an eco-friendly holiday home.
We are confident you will have a very enjoyable holiday. However, any problem or complaint which you may have concerning your accommodation must be immediately reported directly to us or our representatives and we will endeavour to put matters right. Any complaints not reported to us or our representatives at the time and only reported after you have checked out, will not be considered.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless it is proven to have been caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of employment. We shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or leisure facilities. No compensation will be given for any temporary outage of electricity, water, internet connection or television service. We are not responsible for the loss of any personal belongings or valuables of the guest. You are responsible for the safety and security of your children at all times. Never leave children without adult supervision.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice. This property is privately owned and is a home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.
Vanessa & Peter Watson
Owners of Apartment 20, Burgh Island Causeway